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Operations (Mandarin Speaking)

Payment Gateway

3 weeks ago

1 Slot

IDR 8,000,000.00 - IDR 11,000,000.00

Payment Gateway

Central Jakarta (Lippo Tower Holland Village)

Operations (Mandarin Speaking)

Job Description

Payment Channel and Merchant Support
Connecting merchant cashier requests, resolving merchant network login audits, configuring transaction routing, and handling abnormal issues.
Optimize payment success rate and user experience, resolve merchant reconciliation and settlement issues, and maintain customer relationships.
Product Iteration
Collect merchant needs, drive payment function optimization (such as transaction sharing system, risk management rules), and coordinate with technical team to realize iterations.
Procurement and Supplier Execution
Develop procurement plans, manage order execution (price comparison, receiving and storage), ensure accurate supply of devices.
Monitor inventory levels, forecast device and consumables requirements, optimize storage costs, and avoid backlogs or shortages.
Track device usage status (damage rate, maintenance records), coordinate with post-sales support and device updates.
Establish consumable consumption standards, investigate causes of abnormal losses (such as device compatibility issues), and promote corrective measures.
Coordinate with marketing, finance and technical departments to drive execution of payment activities and hardware procurement projects.
Provide training on payment tools, SaaS, and device operations to the sales team, and produce standard operations manuals and success case studies.

Qualifications

Must be able to speak Chinese/Mandarin
Experience in payment operations: understand third-party payment business processes (such as settlement and merchant management), experience in a payment SaaS or fintech company is preferred.
Data analysis skills: proficient in Excel, able to utilize payment data and inventory reports to drive operations and procurement decisions.
B2B service thinking: skilled in abstracting merchant needs, designing standardized solutions, and balancing efficiency and flexibility.

Work Hours

09:00 - 18:00

Holidays

Saturday, Sunday

About Our Client

Payment Gateway

Job City

Central Jakarta (Lippo Tower Holland Village)